Privacy Policy

Meluna Voyages is owned and operated by Golden for Tourism Marketing, based in Giza, Egypt ("we", "us", "our"). This Privacy Policy explains how we collect, use and protect your personal information when you visit melunavoyages.com or book a trip with us.

Information we collect

When you send us an inquiry, request a quote, use our tailor-made trip form or contact form, or sign up for our newsletter, we collect the information you provide. This may include your name, email address, phone number, country, travel dates, number of travelers, trip preferences and any message you send us.

When you book a trip, we may also collect information needed to arrange your travel, such as passport details, dates of birth, dietary requirements, accessibility needs and emergency contact details.

When you visit our website, basic technical information such as your browser type, device and pages visited may be collected automatically through cookies and similar technologies, as described below.

How we use your information

We use your information to:

• respond to your inquiries and send you quotes and itineraries
• arrange and manage your booking and travel services
• contact you before and during your trip, including through messaging apps and group chats for your tour
• process payments
• send you our newsletter and travel updates, if you have signed up for them
• improve our website and services
• meet our legal and regulatory obligations

Sharing your information

To deliver your trip, we share the necessary details with the suppliers who provide your travel services, such as hotels, Nile cruise ships, airlines, transport providers, guides and local partners in Jordan and Turkey.

We also use trusted service providers to operate our business, including our website hosting and email providers and secure third-party payment providers. When you make a payment, your card details are processed directly by the payment provider; we do not store your full card details.

We do not sell your personal information. We may disclose information where required by law or to protect our rights, our travelers or others.

International transfers

Because we arrange travel in Egypt, Jordan and Turkey and use service providers based in different countries, your information may be transferred to and processed in countries other than your own. We take reasonable steps to ensure it is handled securely.

Cookies

Our website uses cookies and similar technologies that are necessary for the site to work. We may also use analytics cookies to understand how visitors use our website so we can improve it. Where required, we will ask for your consent before using non-essential cookies, and you can change your choice at any time. You can also manage cookies through your browser settings.

How long we keep your information

We keep your information only for as long as needed for the purposes described in this policy, including to provide our services, keep records of bookings and meet legal, tax and accounting requirements.

Your rights

Depending on where you live, you may have the right to access the personal information we hold about you, ask us to correct or delete it, object to or restrict certain uses, and withdraw your consent at any time. You can unsubscribe from our newsletter at any time using the link in our emails. To exercise any of these rights, contact us at eyad@melunavoyages.com.

Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. However, no method of transmission over the internet is completely secure.

Children

Our website is not directed at children. We collect information about children only when it is provided by a parent or guardian as part of a booking.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at eyad@melunavoyages.com.

Golden for Tourism Marketing
Giza, Egypt